FAQs

Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly.

Unfortunately we do not service parks at this time. To book jumpers in public parks you must go directly to the park and speak with park management. They will give you a list of pre-approved vendors from where you can select a vendor. 

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. 

Yes! For orders less then $150 payment is requires upfront. For orders over $150 we require 50% deposit to reserve and the remaining 50% is due 3 days prior to your event date. 

Upon booking our staff will ask for a photo of you ID/DL. We use this information to make sure we have your legal name in case anything might happen. Our equipment is worth thousands of dollars so we make sure we have the responsible partys’ legal information. 

Upon delivery, our drivers will ask for a valid ID to verify we are delivering to the correct responsible party. 

The short answer is NO. We cannot accommodate rooftop venues, second-floor venues, or anything that requires stairs or elevators. Please note that not all of our rentals are even possible to carry up flights of stairs. With our team’s safety in mind, we do not accommodate any deliveries that are not on the ground floor. 

The short answer is NO. We cannot accommodate rooftop venues, second-floor venues, or anything that requires stairs or elevators. Please note that not all of our rentals are even possible to carry up flights of stairs. Our drivers will not climb up any stairs to deliver tables, chairs, heaters, tents, or any other sort of rental. With our team’s safety in mind, we do not accommodate any deliveries that are not on the ground floor. 

In order for us to honor these pick up and drop off times you must book with plenty of time. Failure to do so will result in a late drop off and early pick up.  

Our normal delivery times are

  • Mon-Sun 8am -12noon 

Latest Pick up times are

  • Saturday  7-9pm
  • Sunday 7-8pm
  • M-F 7-8pm

-Earlier pick up times are welcomed and encouraged- 

Typically if the jumper is going in the backyard we try to deliver the day before and pick up the next day. This delivery option is available at no extra cost and is usually the first option to get booked so please plan with plenty of time.

Each individual zip code has its’ minimum order $ amount. If an order does not meet the $ amount we unfortunately cannot proceed with the order. 

We charge a base price of $4 per mile. This does not include added fees for set up and/or elevator fees .

Locations over 10 miles away are also subject to additional staff fees to cover travel time.

We reccomend to book no later then 3 weeks prior to your event. We are an online and in-person company so that means we get double the foot traffic. Our availablility changes everytime someone steps foot in our office or books online. Around the holidays, it’s twice as busy here so booking as early as possible is best to ensure we still have availability and delivery slots available. 

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.