FAQs
Browse our most frequently asked questions list below to learn everything you need to know!
Yes!
Orders under $200 must be paid in full upon booking.
Orders $201-$1,499 require a minimum $200 non-refundable deposit.
Orders over $1,500 require a minimum $500 non-refundable deposit.
The remaining balance is due 2 weeks ( 14 days ) prior to delivery.
All payments are non-refundable. If the customer cancels the event for any reason, no refunds will be issued. Events may be rescheduled with at least 14 days’ notice, subject to availability.
Unfortunately, we do not service either at this time.
Contract and Terms
Payment, Order Changes & Cancellation
None of our rental equipment has insurance. A signed agreement and payment are required to reserve equipment and services for the event date. The remaining balance must be paid 14 days prior to delivery. Order reductions are limited to 10% of the original order total and must be requested at least 14 days before the event. All payments are non-refundable. If the customer cancels the event for any reason, no refunds will be issued. If poor planning leads to improperly measured areas for placement of rentals resulting in our inability to complete a job, then no refunds will be given. Events may be rescheduled with at least 14 days’ notice, subject to availability. Unless otherwise specified and paid for, the rental price does not include setup services. Setup is included only for tents, backdrops, balloons, and inflatable bouncers. Setup of all other rental items is optional and subject to an additional fee.
Delivery & Access
Standard delivery pricing includes ground-level residential setup only with clear access to the installation area. Stairs, elevators, slopes, long distances, or restricted access must be disclosed at booking and are subject to a minimum $150 additional delivery fee. Due to safety and weight restrictions, certain equipment, including inflatables exceeding 300 lbs, cannot be transported up stairs or unsafe pathways. If delivery conditions differ from those described at booking or are unsafe for installation, setup may be refused, and no refunds will be issued.
Customer Responsibility for Equipment
Customer assumes full responsibility for all rented equipment from the time of delivery until pickup, including loss, theft, or damage. Any damaged, lost, or stolen equipment will be charged at replacement cost. Customers must ensure the installation area is clean and free of furniture, debris, trash, dirt, mud, or pet waste before arrival. The setup area must be swept or cleared before installation. We do not clean setup areas, and customers are responsible for cleaning or replacement costs if equipment becomes dirty due to site conditions.
Equipment Use & Safety
Adult supervision is required at all times. No food, drinks, shoes, gum, confetti, or foam are allowed in inflatables. Violations may result in a $100 cleaning fee. Water may only be used with equipment specifically designed for water use.
Weather & Outdoor Installations
Outdoor installations may be delayed, rescheduled, or cancelled due to unsafe weather conditions, including rain or high winds. Balloons, draping, and other outdoor décor installations are temporary and may be affected by sun, wind, or temperature, and cannot be guaranteed once installation is complete.
Tents
Draping includes a maximum of only 1 back wall (High Peak) and 2 side walls. An additional backwall is an additional fee of $100. Planning and measuring is the responsibility of the customer. If poor planning leads to improperly measured areas for placement of tents resulting in our inability to complete a job, then no refunds will be given. Tents will be replaced whenever possible but will be charged additional rental fees and delivery fees. Draped canopies are ideal in little to no wind areas. Wind speeds higher than 10mph will result in the destruction of the draping. We do not recommend draped canopies in areas where wind will exceed 10 mph, as we cannot return to fix moved/misshaped draping.
Liability & Identification
Customer acknowledges that they assume responsibility for the safe use of all rented equipment and for any damages or injuries resulting from its use. Ja-Ja Fiesta Party Rentals is not responsible for injuries, accidents, or damages resulting from misuse of equipment. The customer signing this agreement must provide valid government-issued identification at the time of contract signing or upon delivery.
All payments are non-refundable. If the customer cancels the event for any reason, no refunds will be issued. Events may be rescheduled with at least 14 days’ notice, subject to availability.
Delivery starts at $4 per mile. This does not include added fees for set up and/or late pick ups.
Locations over 10 miles away are also subject to additional staff fees to cover travel time.
In order for us to honor these pick up and drop off times you must book with plenty of time. Failure to do so will result in a late drop off and early pick up.
Our normal delivery times are
- Mon-Sun 8am -12noon
The latest Pick up times are
- Saturday 7-9pm
- Sunday 7-8pm
- M-F 7-8pm
-Earlier pick-up times are welcomed and encouraged-
Typically if the jumper is going in the backyard we try to deliver the day before and pick up the next day. This delivery option is available at no extra cost and is usually the first option to get booked so please plan with plenty of time.
Yes. Order changes are allowed up to a maximum of a 10% reduction from the total order amount. All changes must be requested at least fourteen (14) days prior to the event date.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed.
The short answer is NO. We cannot accommodate rooftop venues, second-floor venues, or anything that requires stairs or elevators. Please note that not all of our rentals are even possible to carry up flights of stairs. With our team’s safety in mind, we do not accommodate any deliveries that are not on the ground floor.
The short answer is NO. We cannot accommodate rooftop venues, second-floor venues, or anything that requires stairs or elevators. Please note that not all of our rentals are even possible to carry up flights of stairs. Our drivers will not climb up any stairs to deliver tables, chairs, heaters, tents, or any other sort of rental. With our team’s safety in mind, we do not accommodate any deliveries that are not on the ground floor.
Each individual zip code has its’ minimum order $ amount. If an order does not meet the $ amount we unfortunately cannot proceed with the order.